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My Decade of Mistakes and Recoveries – Season 1 Episode 8

The only superpower I know I have is to make more mistakes than the average dentist. All successes and recoveries after those mistakes happened as a direct result of the analysis of those mistakes and the redoubling of efforts to make those mistakes right moving forward. The purpose of this episode is to save all of you years of frustrations and give you the shortcuts I have learned without you having to suffer through the sequelae of my mistakes. You get a head start on your success by stealing takeaways from my misguided labor so you can reach the top of the mountain much faster than I.

In this Episode You Will Learn:

  • All the mistakes I made after trying to convert my general practice to a Cosmetic Advanced Services practice and how you can avoid the pitfalls to create your own niche practice
  • The details of the letter I sent to a group of patient that lost 98% of that pool of patients and what I learned that can help any practice retain their patients and close the back door.
  • The worst way to try to boost your hygiene department.  (Hint:  Your hygienists and you will think it is a good idea at first.  Don’t be fooled)  Plus, the right way to build a rock-solid hygiene foundation.
  • The number 1 way to look like a wimp to your staff and how to look like the leader they need instead.

And Much, Much More…


Read Full Transcript

The Dr. Chris Griffin Show – Season 1 Episode 8

“If at first you don’t succeed, try, try again.” Now who said that?

Welcome to the Dr. Chris Griffin Show. Your resource for leveraging systems and technology to easier workload, increase productivity and provide you with the time off you deserve to live the life of your dreams. It’s time to practice productivity in the passionate pursuit of a better life with your host, Dr. Chris Griffin. The doctor is in.

Hey everybody! That is one of those quotes that you hear your whole entire life but you don’t always necessarily, you don’t know who said it right? it just, well over time it’s just part of the common culture. But in this case, I’m going to tell you who said that, it was a guy named William Edward Hickson, now also known as W. Hickson. Now he was a British education writer, he was the author of a book called “Time and Faith”. Now I have not read that book but I’ll tell you what, it’s got a great subject matter because as we talked about way back in I think Episode 4, of this season. Time is very important and I think faith is also very, very important. So there you go, he’s also created and writing a part of the British National Anthem. So there you go, the line out of the proverb that he actually wrote is called “Tis a lesson you should heed, try, try again. If at first you don’t succeed, try, try, try again.” Okay?

I like it, I like it. So anyway, British guy, very, very famous saying, very famous proverb but maybe you didn’t know who said it. Okay? Well anyway, the reason that this is an important quote in one that I wanted to share with you guys today, is for a reason as I’m getting ready…I’m actually getting ready this week to do a full day CE course in Oklahoma City, Oklahoma. Right? I like Oklahoma City, it’s one of those places I had not been too much into recently and I’ve in and through Oklahoma City 5 times, maybe 4 or 5 times in the last 2 years and you know it’s really not that far of a drive. I drive a lot of places I go and it happened to be on Highway 40 or US Interstate 40 and which I can hop on really close to my home. And go through Memphis and Little Rock and next thing you know, you’re in Oklahoma City. And you’re like, wow this is actually not that far. But I’m getting ready to do a CE course there for their dental society.

And one of the thing that I’m going to talk about, is I’m going to talk about all the mistakes that I have made over the years. Right? A lot of mistakes and because it…truthfully, who wants to go to a course and hear the guy that’s going to get up there and just talk about brag, brag, brag. I’m so good, I’m so good, I’m so good. That’s one of the things that’s just making me sick about the political race this year. It’s just the word “I”. I’m not going to, I don’t like to get into politics, religion or ball game affiliations in public. Okay? Because those things can get heated, however, with my kids at home I’m always like when a couple of politicians are up there I’m like, alright let’s count how many times they say of the word “I”. I just hate that! But anyway, nevertheless, I would say most of the people listening to this, the dentists in America, I think we’re 98% Republicans; so most of you have strong political opinions.

But nonetheless, when I was preparing this lecture, and I started to think about all the mistakes I’ve made, I thought, wow this is really cool! So I may not be an expert about anything but I’m pretty darn sure I’m close to being an expert on messing things up or making mistakes. And if there’s anything that has been a redeeming quality of me in my life, it is probably been the fact that I try and try again, after I fail. And so this is just one of those things I’ve always know, I don’t even know who said this. If I can find who said this quote, I might use it as a quote one time before I show it.

But sometime in my life, I heard that it’s a lot better to make 5 decisions and make 4 of them wrong and get 1 of them right than the wait, wait, wait, wait, wait and then either just make like 1 decision or just don’t even make a decision. Because if you just make the 1 decision, you got a reasonable chance in being 1 of the 4; because if you make 5 decisions and 4 are going to be wrong, if you only make the 1 decision in the same amount of time I’m making 5. Now I get a lot of percentage chance that I’m going to get at least 1 right. And a right decision is worth the heck of a lot more than a wrong because you can usually, you can usually recover from a wrong decision, right? A mistake normally, people will forgive you if you’re humble, contrite. People will forgive you. I have certainly found that to be the case because I have made a plethora of mistakes in my life; as the outlaw said, the El Jefe in the Three Amigos.

So anyway, I just thought I would…as I’ve been studying my mistakes, I thought I’d share them with you guys. This is the Dr Chris Griffin Show, you guys should hear my mistakes because they are plentiful. When I got out of dental school, I talked about this last week. When I was in dental school, you know. Dr. Steve DeLoach and I had said we were going to be implantologists when we got out and we you know, we did not do that because school got hard and we got interested in just getting out of school and get practices going and stuff like that. And I still say out of the class of, I don’t know how many people, 75. Or something like that. They graduated with me at UT. Dr. Steve DeLoach is the only one that had the guts to hang a shingle, day 1 out of practice that day I went to school. I mean he’s the only one, so I mean I may stand corrected maybe there’s a mistake too but I’m pretty sure he’s the only one that June 1, 1998 had a job as his own boss at his own practice. And it has worked out for him marvelously.

I hung my shingle, September 1ST 1999. I was pretty close, I don’t know if I was number 2 in the class but I was pretty close to also hang in my shingle right out of school. So anyway, we wanted to be implantologists. We gave it up, we just pursued other things. But I have in my first year of school I actually pursued and associateship and actually went in with my family dentist. And as things go in associateships, as I went I’m lecturing across the country, a lot of times I will ask how many people in here have been an associate and then a lot of hands go up, you know; 89% of the room goes up. And then I will say, okay, how many of you are with the dentists that you started out with in your first associateship? And like almost every single hand goes down. Inevitably, one or two will stay up if it’s a big crowd and most of the time, those are children of dentists that went in with their dad of their mom or something like that.

And that’s just the way it is, there’s nothing wrong with that. I wish my kids would want to be dentists and go out with me someday. But that’s it, if you go in as an associate in a practice, then you’re not related to the person you’re going in with, chances are, it’s not going to work out. So if you’re hearing this, the dental school, a little shoutout to the…I want to shout out and get your name right but it’s Ambitious Dental Students Group, I believe. I got a really nice note from one of their members this past week that said that they had actually studied my dental talent courses and he was actually asking for some extra materials that might go with those videos and so I sent that to my assistant to give to him. And I’m sure she did because she’s awesome. But you know it was awesome, it was really good; I like getting notes like that. If you have a note you’d like to send me, that’s a pleasant one, man I’m all for it. Just go to and fill out the contact form and send it to me. If you have something to say that’s a critique, that’s not so pleasant, I guess I probably should hear that too. I’m not as eager to hear those things. If you’re dentist, you know…you know what I’m talking about. We don’t like to hear negative stuff; we hear plenty of that all day long.

So anyway, getting back on track, shout out to the Ambitious Dental Students Group. I think they maybe originated, I’m not sure if it’s just a dental town group or I actually got an email from someone at Northwestern Dental School and in a similar type thing. So shout out to all you guys and thanks for paying attention. I hope some of my stuff could help you. But anyway, we hung our shingles and we kind of got away from the implantologist thing. However, we decided that…well I mean, well let me step back a month or two, July 1st 1999. My associateship failed. I am without a job, I am sand’s prospect of any said job. I have a little bit of school that I’m not going to say it turn ahead that’s like $60,000 worth of school debts but you know, Hey it’s debt, 1999; that’s still quite a bit. And my wife has just announced to me, guess what? Hon, I’m pregnant. So she’s pregnant with our son, my oldest son who is our first born and I had no job. And I don’t know what to do because you know, it’s not like I live in a Metropolis. I moved back home after dental school and it’s a pretty small place.

So but anyway, buckled down, decided to buy my own practice, hung my own shingle in my home town without a single patient and it’s worked out pretty nicely. September 1st 1999, I opened up and guess what? After a year of an associateship and a general practice, lots of extractions, lots of filling, lots of root canals, crowns and dentures, I decided. This is not exactly how I would like to practice. I would like to practice the way Steve and I said we’re going to practice back in dental school. I’d either want to be an implantologist or something way cool. And at that time, if you’re older than me, now if you’ve seen patients more than 20 years, you will remember the late 90’s were dominated by cosmetic dentistry. Cosmetic Dentistry had boomed during the 90’s. Veneers were the rage, I mean veneers were just huge, huge deal. I remember in dental school I got 2 veneers. I was so stoked about it. You know, they were pretty awful.

When you come to think about it, we had to stack our own porcelain for those, are you kidding me? I didn’t even remember how to do it. It was something, golly, we did some kind of foil on our dyes and then we stacked them; I don’t remember but it was just gut-wrenchingly terrible and then they were kind of ugly, honestly. But you know, I knew there was potential there. And so when I’m my own boss in ’99, even with no money, I decided I think I’m going to be a cosmetic dentist and I asked Dr. Steve, “Hey Dr. Steve, we both have our own practices, would you like to pursue this with me?” And so yeah, he said “Yeah! Let’s do it”. So he and I, along with a couple of other of our friends; shout out to Dr. Troy Kerber from Dyersburg, Tennessee. We, you know he didn’t go to school with us but we became friends in this pursuit.

So we headed out and we signed up for the Las Vegas Institute, Dr. Bill Dickerson and went after that amazing place and we believed after we went there that we were going to dominate our local markets with cosmetic dentistry and you know, we started…we started doing it. We started doing a lot of cosmetic stuff and I have started advertising these fancy advertisements in magazines, Mississippi magazine, which is sort of an upper class magazine here. And you know, I spent a lot of money on that and had a model come in for a photo shoot. I did all these crazy stuff, I did not make a dime on that advertising; zero dollars. I mean good grief! I was 25 years old. Who would go to a 25-year old dentist for a full mouth porcelain reconstruction and that does not…this doesn’t compute now that I’m much older. I did not understand what I did not know at age 25.

So you know, going along with that train of thinking, I started to have some occlusal problems and you know, certainly not blaming anyone’s school of thought. But I thought, well I’m you know, maybe I’m not smart enough to grasp for seclusion. So let’s go somewhere else. So Dr. Steve and I went down to Tampa, Florida to the Dawson Institute. Pete Dawson who is an amazing human, a great teacher, I learned stuff there that I still use today actually. And you know, but that was a pretty big investment at time. Las Vegas Institute was you know, the intro course, I think 2 weeks spaced out by about a month to care for a patient, I did something veneers on him. A funny story about that, the person I did veneers on, was my hygienist; who’s still with me today. She’s been with me since 1999. And you know, she’s got a lot of capital built up because she made that trip, she was my hygienist, I just hired her and she agreed to go out there to get veneers done which you know, it’s a big…it’s a big leap right there.

So no matter how much she ticks me off to this day, I always remember she did that for me. So you know, I’m joking I mean I. those of you who have a dental practice and you have hygienist you know that I’m just kind of joking. Sometimes they really make you a little bit anxious about overall their value far outweighs their aggravation but you know it’s just funny to talk about. But as we go out there to the Las Vegas Institute and she’s my patient, she was already getting numb I mean a little like number 8 and 9. This is before, by the way, this is the days before Septocaine and it kind of keep her numb. A, because I’m doing like I don’t know, 10 veneers across the upper front and we’re trying to follow this LVI guidelines. And it’s different than the way that I’ve prepped before. It’s just different and I was 25 years old, my prepping was not the best, so I’m kind of slow at it. And she kept waking up and at the end of the day, I mean I just, she was in pain, and you know it just took forever.

And so when I finally get her temporized, she’s somewhat, somewhat happy about things. But you know that’s a lot to do, I mean it’s a lot of preps and we went out to dinner that night and she was still kind of numb and in pain and you know, we still laughed a little bit because we went out to this jousting tournament thing at Excalibur Casino out there because the course is in Las Vegas. And they serve you like a chicken with a knife, that’s all you get and you know, it was kind of funny although a little bit painful too once you try to eat that chicken with a knife and that’s it. Anyway, when you we go back later on to seek the case, my chairside assistant was my assistant and she’s my patient and we’re getting ready to seek this thing. It’s just hard to see that kind of 10 unit case right? It’s just kind of difficult and we’re getting everything ready to glue them on in my eye, I got my loops on, my eyes are focused on the teeth and gluing them on and trying to get every margin perfect. And there’s a little bit of a delay and I don’t think much about it. But when we’re done, my assistant tells my hygienist, “Hey you know, the reason there was a delay was I dropped 2 of your veneers in the garbage can and I had to dig them out. Sorry.” That is the, anyway…that is the craziest thing ever. But they made amends about it, they joked about it later. But anyway I thought that was funny and I was glad it was an employee of mine and not a patient…an actual patient I brought from Mississippi to the course.

But anyway, that’s the account of the story of LVI. So we go down to Dawson and we try to learn better occlusion and we did learn a lot about occlusion when we’re down there. To this day though, we went to a lot of Institutes. We went to the American Academy of Cosmetic Dentistry, meeting in Boston. We actually made an effort to try to hear every single accredited member of the Academy speak that we could at that. And we actually had designs on becoming accredited ourselves in the AACD. But as time went on, it doesn’t matter how good of a cosmetic dentist you are, if you do not live on the part of the country that’s can do so they have in multiple cases like that. It is tough to make a living.

So that was a huge mistake for me to spend I don’t know, 40 or 50 grand my first year in practice on those institutes, although it really improved my skill level and probably improve my case presentation skills and my case acceptance percentage, it still was 50 grand and I didn’t do 50 grand worth of those kind of cases. I just didn’t do it. I ended up having to do cases like the having a new discounts and just to get to keep my practice up and I had to do a lot of discounting to do that. And then you know, it just became painfully obvious. You know I am in a blue collar town. There was a guy here across the road. If you ever see a photo of my office, you will see a McDonalds in the background. Okay? Now the owner of that McDonalds, great guy, his son is actually a dentist in Waco Texas, good guy. And I always ask him and said, you know at McDonalds, you guys are crowded 24/7. Your parking lot’s full, your drive thru’s backed up but why is it that all the other restaurants in town, they come in business, they go out of business? They come in, they go out. He said Chris, you just have to face it, Ripley is a hamburger kind of town. Okay? And it was, it is so true. Every restaurant that tries to come in that’s not fast food immediately fails. It fails within months. And I’m in a blue collar town and I always try to do fancy cosmetic dentistry and it was failing.

So what the people needed in my town and still needs to this day is to get out of pain. Okay? They wanted to get out of pain however that is, whether it’s pulling the tooth, whether it’s doing a root canal on the tooth, and you know, you get to do a fair amount of crowns but you got to do a lot of fillings to get o those crowns. And you get to do some implants but you got to do a lot of partials to get to those implants. And that’s just the way it is and I’m so, you know as time has gone on, I developed basically my whole system is developed on trying to figure out how I can get through and do the massive number of fillings, so I can do more crowns and a massive number of dentures so I can do more implants. That’s just what my whole system’s designed to round.

So that was one of my mistakes, I say that I fell under bad influences by going to the Institutes. The truth is I really love those Institute, they’re motivational. I heard a lot of great speakers at LVI. I heard, besides Bill Dickerson, who’s an amazing speaker. I heard Nate Booth, who’s a great speaker, they had a great hygiene program and they were very motivational. However, the hygiene advice I got there was tough in Ripley, Mississippi. It was the not the kind of thing that stood the test of time, you know. You can imagine, they’re trying to get you to sell a lot of soft tissue management programs and I’m in a Pro Fee town, that’s where I’m at. Pro fee is in, you know if someone needs 4 quad scaling root planing, they got to go home and save up for a while. That’s just the way it is.

So another thing though, another mistake that I made, was when I got back from those Institutes, I jack my process sky high. I got them as high as you can get them reasonably in Ripley Mississippi to the point that my crown fee in 2000 was higher than it is today. Now let that sink in 16 years later. My crown fees were higher in 2000 than they are today. You better believe my crowns are better today than they were in 2000. But I believe that you had to have the highest process in town and that would trickle down and cause people to think you were the best dentist and the only way I was going to get those cosmetic cases I wanted was if people believed I was the best dentist. Okay? So that was a mistake. It really hurt my practice, at times you could almost say it cost me to go under.

Really, Ripley’s not an expensive place to live so I probably was never go broke or bankrupt or anything like that. But boy did I waste a lot of years of potential and I mean the late 90’s or early 2000’s were booming if I had enough sense to know what I was searching for, and I just didn’t. I was searching for the wrong stuff. Then another mistake that I made, probably brought on by the Institutes was I sent out a letter to all my people who had Delta Dental. I was, I came to believe after 10 and some of the Institutes that Delta Dental was a bad place to do business because they really didn’t have the patient’s best interest at heart and they certainly have the dentist’s best interest at heart. And so I sent out a letter to all their patients that I had in my practice.

Actually, they didn’t have that many and I like to say I was smart in a way because had a few hundred Delta patients but I only had 100 exactly at this 1 factory and I said, “You know I’m going to use this 1 factory as a test group. So let’s see what happens.” So I’ve crafted this letter and talked and told the patients, you know I love you but I just can’t be the quality dentist that I know I am, that I know you want me to be, at the low prices that are on the insurance that you’re offering me. And so I sent them the letter, and then I you know, normally the thing people come in for a new practice is hygiene, one of them, right? And so, you really don’t know how a letter like that is going to affect your practice until 6 months down the road or something like that right? You just don’t know.

In this case, I had that 100. Now I ask this in my seminar a lot and I would get varied responses and it’s hard. Sometimes people have heard me save for it so they get it, it’s kind of annoying. But out of that 100, if you’re just being logical because remember this is Ripley Mississippi. Now I either went to school, when I were late at 2 about 75% of the population. Okay? It’s just the way it is. So a 100 people, just random sampling, they work in just 1 factory, how many a year later were still my patients? And I answered that as 2, 2 out of 100; so the 98% rate of attrition out of that population. Thankfully, that’s the only letter I ever sent. I did not send it to the entire Delta Dental population and I even considered sending it to every PPO that I was a member of, so you know, kudos to me for not making a double mistake and that kind of ties into the thinking here.

If you make a mistake, try not to make two mistakes. That’s in athletics, that’s what all your coaches tell you. It’s okay to make a mistake, I mean it’s not okay, but if you’re going to make a mistake, don’t compound it by making a second mistake. Right? I mean if you, if you’re in basketball and you drive into the lane and you pick up your dribble and you have no one to pass in to, it’s really better to just stand there and eat the basketball or try to get off to some kind of shot that can’t get blocked, if that’s possible. But it’s better to stand there and take the 3 second call and have the turnover than to try some crazy pass that get’s tipped away and lets the other team go out on a fast break. Because that would be a second mistake that lead the points. That’s compounding the error.

And so I did not compound the error on the letter. I did not send more letters. Thankfully, I just made the 1 mistake and I learned from it. Needless to say, I have not made that particular mistake again. We talked about hygiene programs, now I got back and we tried to redesign our hygiene department around these soft tissue management programs, right? I started…my hygienist and myself, we started force feeding these programs down my patient’s throat. Now you know how that went over? At first, a few people were like, “Okay, if you would say I need it, I guess I need it. Let’s do it, okay. I’m really…I’m painful, it’s nervous. I’m nervous, it sounds painful. It sounds expensive.” It is expensive but okay, whatever.

So the first month that my hygienist would normally did about $10,000 a month in production the first month, yeah she did like $14,000 in production. We’re like, Whoa! This is amazing! Why are we not always…now we’re so crazy. We never did this before? Why are we so dumb? Well one year later, you know how you check hygiene a year later goes by. The same hygienist, the same patient population. Her production’s like 7,000. It had gone, it had gotten cut in half. And it was down 30% from what it was before we even tried it. So what that means is a lot of patients left on the practice. So it was a big mistake. You never want to let that happen, if you can help it.

Back in episode 6 of this year, we talked about the dental bonus horror stories. So I will not re hash that in this episode but as you heard in that episode, I made a lot of mistakes on how a bonus on my team, the ones that we’re with me when we were doing $50,000 a month and then they got huge bonuses when we went to $150,000 per month. That just became a huge problem for the practice, a huge burden. It really took the place burning down for me to overcome that huge mistake. So that was a mistake that lingered for about 10 years okay? So watch out. Sometimes you can make mistakes that last for a decade. If I’ve taught you anything, let that one sink in.

What else? I have made the mistake of trying to run the happiness-centered practice. I heard a lecturer one time several years ago that talk about his practice in Australia and how it was, you know he had these charts and he had his staff, right down every day. Their level of happiness or something like that on a scale of 1 to 10 and we tried it. Are you kidding me man? Ripley Mississippi, these staff that I was hiring, we’re just not like that. It’s just not the kind of place that…of course, everyone wants a nice fun practice but hey it’s a little wimpy honestly on my part to have, to try to get people to tell me, “On a scale of 1 to 10, what was your level of happiness today?” I mean that just didn’t make sense around here. Maybe it would make sense better in another part of the country. Maybe that’s why some of my relatives have moved away and moved off to the liberal East Coast and West Coast, who knows. But I’m in conservative Ripley, Mississippi and that’s just, that’s just not a touchy-feely country, you know.

So it was a big problem. I tried to, I let my staff dictate a lot of policy, I really want them to be happy, I wanted to have the best staff in the world. I was always nervous and scared of my staff. I didn’t know how to make them do the things that I knew when needed to do. I just didn’t know how to be that kind of leader. Because like I say, I was 25 to 30 years old. I was not old enough and I was not seasoned enough to be the kind of leader that I can be now and probably in 10 years I’ll be a better leader than I am today. That was a tough mistake and that one lingered probably 5 years before I corrected it. And you know what? Staff responds to strong leadership and so when I became a stronger leader, myself, that’s when that fixed that problem.

So if I’ve got any advice for you there, don’t try to run a happy staff-centered practice. It’s impossible; you’re chasing an impossible goal. You get 10 people together, there’s no way all 10 are going to be happy. It’s just not going to happen so don’t chase it. You set guidelines follow them and be a strong leader yourself and you know what? They will follow a strong leader. You have a better chance of having 10 happy staff people when you’re a strong leader that does what’s right than when you go around and try to make all 10 happy because that ain’t happening, let me just tell you.

And I guess one of the…let’s see, well here’s another mistake, when I was turning the corner in 2005 and I realized that the cosmetic thing just wasn’t going to happen. I knew that we would have a huge increase in our number procedures completed. If we could just do them right then that day because a lot of people would leave the practice they’d think about and never come back. There’s something we’ve talked about a lot called the butterfly effect, it’s about all the bad things that can happen to a person and the treatment you’re wanting to do if they leave your practice, right and don’t do it today. But my staff was telling me we can do it, we can do it, we can do it. And back then, I had not yet devised a system to make their lives easy enough for them; I knew they could do it and so I believed them and you know, that was a mistake and so I let them tell me it could be done instead of me devising a system, which we finally did by the way and we’re proud of that system. It’s what we’re teaching actually in Oklahoma City and all over we teach that system. But back then, I let them dictate policy, I let them tell me what we could and couldn’t do instead of me actually sitting down and solving the problems for myself.

What else that have I done? There’s so many mistakes. Oklahoma City, if you guys listen to this, you’re going to get a lot of mistakes. I’ve made a lot, gosh I’m going through this lecture looking I’ve made a ton of mistakes but the final mistake that I will talk about is that I actually hired someone who I felt was going to be a superstar, “superstar employee”. I was really impressed by her, I thought she had a history of work history being very impressive in business. She had been part of a large factory organization in town and I was really impressed, you know. She was well spoken and everything about her was good. So I was pretty much, without doing a lot of research, or even a lot of hard thinking about it, I turned the keys to the practice over to her and made her the office manager. And that was one, maybe the biggest mistake I’ve made in my whole career because you know, I didn’t think about how that she might mash with other personalities in the practice and boy, was there friction! And you know, I like some of the things she was doing but I didn’t love everything she was doing. You know, it was a problem because she was strong willed too like me. And a lot of things that she would do were kind of countered up the things that I was trying to get on and there were things that were behind my back and it was just a crazy, crazy situation.

As time went on, it became obvious to me I’ve made a huge mistake but I was a wimp; a big wimp. I was scared to death, I thought “Huh!” I could never fire this person because, Oh my God, they would probably sue me. Gosh, you know, their family’s well connected and all these. Who knows what will happen, the practice would go down because everyone loves this person, they love her and the practice will go to nothing and they always tell me, “Well you know if I ever left I’m afraid the practice, you know a lot of the patients will follow me wherever I went.” So I was such a wimp and was scared. It was so bad! One of the darkest days of my practice life was the day I actually got up the guts to let her go and when I did, man it was awful! It was like you know, kicking and screaming time. I mean it was so bad. I’m not even getting in to the details but it was, it was awful and I felt terrible. Really I felt like I kind of let her down, I felt like I let the practice down, I felt like I let my other team down, I felt like I let myself down. You know, it was bad!

But after I got over the initial shock and about a week went by, staff person after staff person kept coming to me and they would say, “Oh we’re so glad that you finally had the guts to get rid of that person because they were making our lives miserable.” And it goes out I always say, “But why didn’t you come to tell me that before now I had no idea?” and they’d say,” We’re just, we didn’t know…we thought you loved her so much that if we said anything you’d get mad at us.” So there you go, I was a terrible leader in that situation, I didn’t have my pulse on the practice. it took me 3 or 4 years to get that one right. But that was the worst decision I ever made and then letting her go and start in the fresh was one of the best decisions I made.

So like I said, I made a ton of mistakes but hopefully I haven’t made too many that compounded themselves. So limit it to just to one and learn from it and move forward. So I think we’re you know, good grief! I’m just thinking I’ve only gotten to about slide number 16 of my presentation. For Oklahoma City I’ve put together 300 slides for a 6 and a half hour of presentation. So probably I need to work on getting the less long ended or I need to cut some of these slide out before I get there.

So I will let you guys know how it went out in a future episode. Who knows? And I might even try to figure out how to record myself and play some of the lecture for you guys in a podcast episode. We’d see, we’d see what happens but thanks again everybody for paying attention here at the Dr. Chris Griffin Show. Every week our subscribership is growing. I’m so thankful and so proud to be able to share with you and like I said, if you got any questions about anything or critiques although I love the questions and the praise way more than the critiques but I’ll take them. So go to and I will get that and we will go from there, right? And everybody, have a great rest of the week and I will talk to you this same time next week. Alright, have a great one everyone!

We appreciate you joining us for this episode of the Dr. Chris Griffin Show. Be sure to visit for the latest resources and updates to keep you more productive every single day you’re at the practice. So when you’re not working, you can do the things that matter most in life. We look forward to having you join us in another episode of the Chris Griffin Show; where the doctor is always in.


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